Frequently Asked Questions

Answers to common questions about purchases, shipping, and payments.

How do I make a purchase?

Add the products to the cart, go to the cart, and complete the checkout process by following the indicated steps.

What payment methods do you accept?

We accept bank transfer, cash on delivery, and online payment by card depending on availability.

How long does shipping take?

Orders are processed within 24–48 business hours. Delivery time depends on your location.

Can I change or return a product?

Yes. Please check our Return Policy for conditions and deadlines.

How can I track my order?

Log into your account, in the "My Orders" section, to see the updated status of each purchase.