Return Period
You have a specific period from the receipt of the order to request a return or exchange. Check the specific conditions at the time of your purchase.
Conditions
- The product must be unused and in its original packaging.
- Tags and included accessories must be retained.
- You must present the proof of purchase.
Non-returnable Products
For hygiene or the nature of the product, some items are non-returnable. This is indicated on the product sheet.
How to Request a Return
Go to "My Orders" in your account and request the return of the corresponding order, or contact us through our customer service channels.